Objective:
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MCSE Certified System Analyst with over 3 years industry experience seeking a challenging position that will allow me to and contribute and grow in a team oriented, collaborative environment.
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Experience:
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1999 - Present
Private Consulting
Burnaby, British Columbia
Designing, planning and implementation of computer networks for small office environments.
Training of users in use of individual networks.
7/2000 - 10/2002
Fraser Health Authority
Burnaby, British Columbia
Systems/Network Support Technician
Network/software/hardware support for a 60+ NT/Meditech Server, 10,000+ User MAN environment
Position was divided into three rotating roles consisting of Helpdesk Analyst, Technical Support Analyst and Computer Operator .
Helpdesk Analyst
first level troubleshooting and resolving of network/software/hardware issues
escalating calls to second/third level support
maintaining user account database in Windows/Meditech/MSExchange
Technical Support Analyst
second level network/software/hardware issues
pc moves
software installation
24 hr support
escalating calls to third level support
Computer Operator
Daily Backups/Restores and Tape Rotation duties for all servers in organization
database maintenance
running scheduled reports
data transfers
scheduled server shutdowns
5/2000 - 7/2000
Topproducer Systems
Richmond, British Columbia
Technical Support Engineer
first level technical support for specialized real estate agent software products.
support for 100,000 plus users worldwide
Responsibilities included:
software/network troubleshooting and configuration support
database restoration
data salvage
software upgrades
software sales
support contract sales
training package sales
4/2000 - 5/2000
New Westminster Community Skills Centre
New Westminster, British Columbia
Network/Desktop Technical Support
On site network, software and hardware support technician for a small 1 Server 30 Workstation environment.
network/software/hardware support
training of users in software and OS basics.
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Education:
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2/2001
Skill Path Seminars
Vancouver, British Columbia
Certification
Conference on Customer Service
5/2000
PBSC Training
Vancouver, British Columbia
Certification
CompTIA A+ Certification Training
2/2000
Knowledge Alliance
Vancouver, British Columbia
Certification
MCSE Certification Training
4/1994
Vancouver Community College
Vancouver, British Columbia
Faculty of Arts
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Technologies Used:
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HARDWARE
HP NetServers/Kayak/Vectra
Data General/EMC Servers/Terminals/Termservers
Dell EdgeServers
3Com Routers/Switches
ADIC Fastor DLT tape libraries
HP III, 4, 5si, 2000C, 4000, 8500C series printers
Brother HL8V/HL10V printers
CITOH dot matrix label printers
Digital LA 75/210 dot matrix label printers
Fargo/Datamax Prodigy thermal label printers
Genicom 3800, 4440 dot matrix printers
SOFTWARE
Windows 9X/NT/2K/XP
Meditech Magic OS
Palm OS
Veritas Backup Exec
Citrix Metaframes
MS SMS Server
MS Office Suite
Remedy ARS
TCP/IP
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References:
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Earl Richardet
Helpdesk Coordinator
Fraser Health Authority
Burnaby, British Columbia
604-460-1162
Terri Field
Technical Support Specialist
Fraser Health Authority
Burnaby, British Columbia
604-415-6442
Deyal Singh
Technical Support Specialist
Fraser Health Authority
Burnaby, British Columbia
604-522-8917
Sandy Faulks
Clinical Application Specialist
Fraser Health Authority
Burnaby, British Columbia
604-533-2226
Reidun Eggen
Laboratory Information Services Coordinator
Fraser Health Authority
Burnaby, British Columbia
604-431-2820
Anna Lau
Clinical Pharmacist
Fraser Health Authority
Burnaby, British Columbia
604-520-4386
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